FAQs
What is difference between MyIndex account & Trading account ?
Your MyINDEX account is an automatic wallet that you can use to make deposits and withdraws from your trading accounts. It can also be used to create demo accounts and live trading accounts.
Note: You can log in to your MyIndex account only from the website or using an App.
A trading account is a Live or Demo account you create through your MyINDEX area in order to trade any asset available.
Note: You can log in to your Live / Demo trading account only on the platform or the WebTerminal.
Why do I login to the trading platform ?
After creating a Live or Demo account, you will need to enter the login details that you have received from your email address.
You will need to enter:
Trading Account number
Trader’s password
The server IP address is the address that will be used to access the trading platform. You can use this address if the server is not available.
How can I open an account ?
The demo account is a risk-free way to test the trading platform before making a full-fledged investment. It gives you access to ACM INDEX and MT5 trading platforms.
The Live account is a great way to start trading with real money. Just follow the steps below and open an account with real money. You can start trading immediately by choosing the account type that suits you.
MyINDEX area will be opened after you have created a Live or Demo account. It will allow you to manage all of your accounts, including your demo accounts.
Do I have to provide any documents to ACM INDEX to open a account ?
For Live accounts we need at least two documents to accept you as an individual client:
One of these documents should be a current copy of your passport, which should be in a format that's easy to read and copy. If you don't have a valid passport, then upload a copy of your driving license or National ID card.
You can also provide a utility bill or a bank statement as proof of address. However, make sure that these documents are not more than 6 months old.
Important note: The name on the proof of identification document should match the name on the proof of address document. You can easily upload these documents to your MyIndex area by clicking on the link provided.
Your documents will be checked within 48 hours. Deposits will only be credited once your documents have been approved.
What Leverage provide to My account ?
The maximum leverage that ACM INDEX can offer to its clients is 1:500 depending on their account type.
What is the minimum funding amount to open a account ?
The minimum deposit for each account type is determined by the account type selected. To see all of our accounts, please visit our website.
How can I deposit funds into MyINDEX account ?
We offer a variety of deposit options. Please click here to see all available methods.
How can I withdraw money ?
You can withdraw funds from any time, as long as the funds are surplus to your margin requirement.
Your funds will be processed the following business day after they have been submitted.
To see all available withdrawal options, please click here
What is the spread ?
The spread is the difference between the bid and offer.
Major currencies products have 0.0 spread.
To see our Forex typical spreads, click here
What are the minimum trading volumes ?
The minimum trading volume that ACM INDEX accepts depends on the account type selected. For instance, if you are opening a Live account, then the minimum trade size is 1 micro lot.
What are the additional fees ?
There are zero/no additional Fees.
Where do you get your prices from ?
ACM INDEX clients have the ability to execute trades directly from real time streaming quotes, provided by the largest liquidity providers in the Forex market. Quotes are updated in real time.
ACM INDEX is a unified brand name of the HF Markets Group which encompasses the following entities:
Is ACM INDEX regulated ?
ACM INDEX (SV) Ltd incorporated in St. Vincent & the Grenadine as an International Business Company with the registration number......
What does open market means ?
The global currency market is open 24 hours a day, with trading starting in Sydney and moving around the world as the business day begins in different financial centers. Unlike other financial markets, investors can react to changes in the value of currencies caused by economic, political, and social events.
What does it mean to be long or short a position ?
If you are buying or selling a currency, then you are either a long or a short position. For instance, if you are buying a lot of EUR/USD, then you are opening a long position for 100,000 USD. On the other hand, if you are selling a lot of USD/CAD, then you are opening a short position for 1 million USD.
How do I manage my risk ?
Most of the tools that are used in the trading of foreign exchange are the limit orders and stop loss orders. These are designed to limit the potential losses that can occur due to a change in the market's value. A stop loss order is a type of order that sets a predetermined price that will be used to prevent losses.
What trading strategies should I use ?
Both fundamental and technical factors are used by currency traders to make their decisions. Technical traders use various indicators and patterns to identify potential trading opportunities.
While fundamentalists rely on economic news and reports to predict price movements, fundamental traders use a variety of indicators and patterns to identify potential risks.
The most dramatic price movements in the foreign exchange market can be caused by unexpected events. For instance, the rise or fall of the US dollar can be influenced by a political election or a Central Bank raising interest rates.
What if I'm experiencing problems with trading or would like to place an order over the phone or via the live chat feature ?
If you are having problems with your trade, or would like to update an existing order, please contact our trade execution team by phone. We will only be able to resolve issues related to existing orders..
I still have more questions. ?
To access our live chat feature, go to acmindex.com and select Live Chat. One of our dedicated support agents will be able to answer all of your questions.