Privacy Policy
Last Updated: May 12, 2025
This Privacy Policy describes how ACM Index ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our trading platform, or engage with our services.
Table of Contents
1. Information We Collect
Information You Provide to Us
We collect information you provide directly to us when you:
- Create an account or register for our services
- Complete forms on our website or platform
- Participate in trading activities
- Contact customer support or communicate with us
- Subscribe to newsletters or marketing communications
- Participate in surveys, promotions, or research
This information may include:
- Personal identifiers (name, email address, phone number)
- Account credentials (username, password)
- Financial information (bank details, payment information)
- Identity verification documents (passport, ID card, proof of address)
- Employment and income information
- Trading experience and investment objectives
Information We Collect Automatically
When you access or use our services, we automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click patterns)
- Location information (based on IP address or GPS with your consent)
- Trading activity (transactions, orders, positions)
- Log data (access times, hardware and software information)
2. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process transactions and manage your account
- Verify your identity and prevent fraud
- Comply with legal and regulatory requirements
- Communicate with you about products, services, and events
- Provide customer support and respond to inquiries
- Monitor and analyze trends, usage, and activities
- Personalize your experience and deliver relevant content
- Assess and manage risk, conduct audits, and ensure platform security
- Enforce our terms and conditions and other agreements
3. Information Sharing and Disclosure
We may share your information with the following categories of recipients:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Payment processors and financial institutions
- Identity verification services
- Cloud hosting and storage providers
- Customer support and communication platforms
- Analytics and marketing services
Legal and Regulatory Authorities
We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, including:
- Financial regulatory authorities
- Law enforcement agencies
- Tax authorities
- Other governmental bodies as required by law
Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Restriction: Request restriction of processing of your personal information
- Data Portability: Request transfer of your information to another service provider
- Objection: Object to processing of your personal information
- Withdrawal of Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. Please note that some of these rights may be limited where we have compelling legitimate grounds or legal obligations to process your personal information.
Marketing Communications
You can opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. International Data Transfers
We may transfer your personal information to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country. When we transfer your information internationally, we implement appropriate safeguards in accordance with applicable law, such as standard contractual clauses, to ensure your information receives adequate protection.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements. In some circumstances, we may anonymize your information so that it can no longer be associated with you, in which case we may use such information without further notice to you.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information as quickly as possible. If you believe that a child has provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material changes if and where required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "Last Updated" date at the top of this page.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
ACM Index
123 Trading Street, Financial District
New York, NY 10005, USA
Email: [email protected]
Phone: +1 (555) 123-4567
If you are not satisfied with our response to your complaint, you may have the right to lodge a complaint with a data protection authority in your country of residence.